Hello,
My name is Arnold, and I am a Senior Talent Acquisition Consultant with The Fountain Group. We are a national staffing firm with an array of Fortune 500 clients constantly looking for candidates such as yourself to join the team. I believe you have a great background and would love to discuss what's most important to you then compared to see if it matches our job.
Currently I have an opening for Accounts Payable Analyst/Business Support Specialist located in Raleigh, NC. Details for the position are as follows:
Pay Rate: $42.03/hr.
Job Description/Responsibilities:
The Business Support Specialist reports to the Business Support Supervisor of the North America Purchase to Pay (PTP) team and is responsible for taking an active role in executing, improving, and supporting the customer service framework in the North America PTP department. The focus of the role is to proactively ensure customer and supplier inquiries are resolved accurately, timely, and efficiently.
The successful candidate will be expected to be highly self-motivated with proven experience in successfully supporting a best in class Business Support team providing best practice service delivery and actionable business insights.
- Work closely with the global Business Support team to find trends, perform root/cause analysis, identify improvement and training opportunities to enhance the customer experience
- Partner with other global PTP team members to standardize processes globally to ensure they are scalable to support the Company’s continued growth
- Effectively manage the perceptions and expectations of internal stakeholders
- Maintain process integrity, internal and SOX controls, ensure compliance with the Controller’s Manual and all applicable laws and regulations.
- Accountable for service delivery against agreed and evolving KPI’s and service partnership agreement
- Provide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance and future projections.
- Understand business direction, key changes and needs; initiate and actively participate in the conversations on how Business Support needs to mold and adapt to stay proactive.
- Effectively execute daily customer support activities using the ticketing system, daily reporting and workflow activity.
- Provide training and guidance to offshore team and to internal and external customers.
- Interact successfully with global PTP team members
- Ensure adherence to Company policies, procedures, SOX controls, government and/or legal requirements
- Support strategic and cross functional projects.
Qualifications:
- Bachelor's Degree and 4 Years’ Experience, or Associate Degree and 5 Years’ Experience, or High School and 6 Years’ of relevant operational business support and customer services experience
- Full knowledge of PTP Processes specifically Full Cycle Accounts Payable, FSS Support background & able to troubleshoot AP issues. (Must have Accounts Payable Experience)
- ERP systems - Oracle or SAP experience
- Attention to details able to work in high volume environment
- Knowledge of US GAAP and SOX Controls required
- Proficiency with Excel, Word, Outlook, and PowerPoint
- Knowledge of SAP S/4 HANA and SAP Ariba systems (strongly preferred)
- Experience in Helpdesk ticketing environment within Financial Shared Services organization (strongly preferred)
- Experience working in a multinational or global Finance organization
- Experience in biotech or pharmaceuticals industry a plus
Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
If you are interested in hearing more about this position or other opportunities I may have please respond to this posting with your updated resume or contact me at (813) 425-2220, please reply/email your resume directly to Arnold.Suwan@TheFountainGroup.com
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.