Shift:
- 1st shift Monday – Friday
- 10-month contract
Compensation:
- Pay: $44.00/Hour
Overview:
- This role will be responsible for Executing day-to-day Vein-to-Vein coordination across active patient and order journeys, supporting the full continuum from slot scheduling and apheresis collection through courier transportation, manufacturing, release, and final delivery.
- Coordinate slot scheduling and booking activities in alignment with approved slot management rules, study requirements, and capacity parameters, including confirmation, adjustment, and rescheduling of bookings as needed.
- This role will also be responsible for supporting patient and order orchestration by maintaining accurate visibility of active cases and ensuring key milestones, dependencies, and operational handoffs are actively managed.
- Monitor product journey milestones in real time across collection, transit, manufacturing, release, and return shipment using cell orchestration systems, courier portals, and operational tracking tools.
- Monitor and manage time-critical shipments in real time, identifying shipment delays, missed pickups or deliveries, temperature excursions, transit disruptions, and courier-related issues, and initiating escalation and recovery actions in line with approved playbooks.
- Identify and respond to off-path events by applying defined escalation pathways and exception playbooks, and by coordinating with internal teams and external logistics partners to support issue resolution and continuity of care.
- 5+ Years Experience in biopharma clinical or commercial logistics, supply chain, or cell therapy operations, with hands-on involvement in time-critical or highly controlled logistics environments or patient operations.
- Cell therapy experience is strongly preferred.
- Working knowledge of GDP, GxP, and GMP requirements, including documentation accuracy and deviation awareness in regulated operations.
- Experience with Excel, Power BI, Tableau, or Smartsheet for operational reporting and tracking.
- Bachelor’s degree in a related field Preferred
- Experience with cell orchestration platforms, courier or logistics service provider portals, and operational tracking systems.
- Strong understanding of patient and order orchestration, COI/COC controls, and the execution requirements of specialized cold chain, cryogenic, or time-sensitive logistics.