Job Description:
- Pay: $22.76/hr (W2)
- 3-month assignment with potential for extensions based on performance and business need
- Part-time, 30 hours/week Monday – Friday, with potential for overtime supporting 1-2 weekends per month
- Support customer setup and data management by establishing customer roles in internal systems and verifying customer information
- Contact customers to request additional information, confirm data accuracy, and provide updates on request status
- Troubleshoot and resolve customer setup and data-related issues using established processes and guidelines
- Monitor 5-10 requests simultaneously while managing additional projects and priorities
- Complete requests within established timelines while maintaining accurate, valid, and complete data
- Create and update SOPs and core master data procedures as directed, working in 1-2 weeks sprints and adapting to changing priorities.
Qualifications:
- 2.5+ years of experience in data entry, back-office operations, or a similar operational support role
- Strong proficiency with Microsoft Excel and/or Google Sheets
- Experience with data validation, accuracy checks, troubleshooting, and maintaining data quality
- Strong customer service skills, including responsive communication, follow-up, and issue resolution
- Experience monitoring orders, requests, or workflows while managing multiple priorities simultaneously
- Experience in logistics, customer support, or IT is preferred
If you are interested in hearing more about the position, please respond to this posting with your resume attached.
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