Job Description

Job Title: Desktop Support Technician
Location: 100% Onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Rate: $29/hour
Duration: 1 year, with extensions based on client need and performance

Provide onsite and remote IT support for end users, including desktop computers, laptops, peripherals, and mobile devices. Support customer-focused technology projects involving mobile devices, IT applications, and end-user computing hardware. Manage day-to-day IT operations independently and provide 2nd-level technical support for field-based and specialized environments, including GxP, laboratory, and R&D spaces. Troubleshoot incidents across network and system infrastructure, take ownership through resolution, and provide technical guidance to business groups on effective use of existing IT tools and technologies.

Education

• High School Diploma required

• Associate's or Bachelor's degree preferred

• Valid Driver's License required

Required Skills

• 2+ years of desktop support for PCs, laptops, and peripherals

• 2+ years of onsite and remote technical support

• 2+ years supporting mobile devices; Apple devices preferred

• 2+ years of hands-on 2nd-level IT support

• ITIL v3 processes within an IT service delivery environment

• Microsoft Office: Word, Excel, PowerPoint

• Incident troubleshooting across network and system infrastructure

• End-user computing hardware and IT application support

• Support for specialized environments such as GxP, laboratories, and R&D

• Ability to lift 50 pounds

Preferred Skills

• Digital Workplace consulting experience

• Experience supporting mobile and end-user computing projects

• Technical consultancy for business functions and workflow/process improvement

• Experience supporting regulated or specialized IT environments