HR Assistant II

HR Contact Center Support Specialist
Location: Tampa, FL (Hybrid – WFH 2 Days)
Pay Rate: $22.94/hr
Duration: 5 Months

Job Description

Seeking an HR Contact Center Support Specialist to provide employee support for payroll inquiries, HR case management, and administrative services in a high-volume contact center environment. This role supports employee data management, payroll inquiry resolution, HR policy guidance, and case documentation using ServiceNow and related systems.

Key Responsibilities:

• Answer inbound HR and payroll-related calls in a contact center environment
• Resolve employee payroll and timekeeping inquiries and route escalations appropriately
• Create, track, and manage HR cases using ServiceNow
• Support employee data updates, verifications, and HR documentation processes
• Process tuition reimbursement requests and policy acknowledgements
• Assist with leave of absence (LOA) inquiries and HR support requests
• Generate and maintain employee records, reports, and communications
• Utilize Microsoft Outlook, Teams, and Excel for case tracking and reporting
• Partner with payroll and HR teams to support issue resolution and employee support operations

Education

• Bachelor’s Degree required

Required Skills

• Minimum 5 years of HR contact center or customer service support experience
• Inbound call center experience
• Payroll inquiry resolution experience
• Knowledge of payroll and timekeeping processes
• ServiceNow case management experience
• HR case management and employee support experience
• Microsoft Outlook, Teams, and Excel
• Employee data management and documentation
• Experience handling HR-related inquiries including payroll, LOA, and policy questions
• Case tracking and administrative support experience

Preferred Skills

• SuccessFactors experience
• Spanish language proficiency
• Payroll support environment experience
• HR shared services experience
• Experience with employee verification processing
• Experience supporting HR compliance and policy acknowledgement workflows