The Fountain Group is currently seeking a Credit & Collection Specialist for a prominent client of ours. This position is located in Clearwater, FL . Details for the position are as follows:
Job Title: Credit & Collection Specialist
Location: Clearwater, FL Hybrid
Pay Rate: $21.79/hr
Duration: 5 Months
Job Description
- Manage credit and collections activities for a portfolio of strategic and high-priority customer accounts.
- Review, prioritize, and process collections cases to meet established productivity and resolution targets.
- Analyze accounts receivable balances, aging reports, payment histories, and account trends to identify collection risks and opportunities.
- Investigate, reconcile, and resolve customer claims, deductions, disputes, and account discrepancies.
- Collaborate with Customer Care, Pricing, Traffic, Sales, and Finance teams to resolve billing and payment-related issues.
- Support bad debt reduction initiatives through proactive account monitoring and collection efforts.
- Prepare customer account analyses, aging reports, status updates, and ad hoc financial reports.
- Participate in account review meetings and provide recommendations on account actions and risk mitigation.
- Maintain accurate documentation, account records, and compliance with internal controls, policies, and procedures.
- Assist with escalated customer account issues and provide backup support across the collections team.
Education
- Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or related field preferred.
- Equivalent experience in credit, collections, accounts receivable, or finance operations considered.
Required Skills
- Credit and collections management.
- Accounts receivable (AR) analysis and aging review.
- Customer account reconciliation and dispute resolution.
- Claims management, deduction processing, and account discrepancy investigation.
- Credit risk assessment and account monitoring.
- Cash application and payment analysis.
- Financial reporting, account analysis, and collections metrics tracking.
- ERP, accounting, or financial management systems experience.
- Collections case management and resolution workflows.
- Internal controls compliance and financial documentation management.
- Data analysis, trend identification, and receivables performance monitoring.
Preferred Skills
- Experience managing strategic, high-volume, or sensitive customer accounts.
- Bad debt reduction and write-off prevention initiatives.
- Cross-functional collaboration within Sales, Pricing, Customer Service, Logistics, and Finance organizations.
- Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, filtering, and reporting.
- Shared services, corporate finance, or business-to-business (B2B) collections experience.
- Experience supporting account review meetings and customer portfolio management.
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