We are currently seeking a Customer Advocacy Program Coordinator for a prominent client of ours. This position is fully remote. Details for the position are as follows:
Job Description:
Qualifications:
Required skills:
Preferred skills:
If you are interested in hearing more about the position, please respond to this posting with your resume attached. Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
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Job Description:
- Pay: $31 – 33/hr (W2)
- ~8-month assignment to start with potential to extend based on performance and continued need
- You will be supporting a Customer Advocacy/Customer Reference program for an enterprise SaaS organization
- Use Salesforce CRM and ReferenceEdge to manage customer advocacy data and reference workflows
- Coordinate customer stories, approvals, and advocacy assets across marketing, product marketing, PR, and field teams
- Manage 1:1 reference requests, matching customer advocates to sales needs and tracking usage
- Maintain and clean advocacy databases and customer story inventories, ensuring data accuracy and resolving duplicates
- Support event and speaker coordination for company programs and customer events
- Track outreach, confirmations, and participation for advocacy-related event logistics
- Draft and manage customer-facing communications, including approval requests, FYIs, and status updates
- Maintain workflow trackers (Sheets/Excel) for advocacy programs and story pipelines
Qualifications:
Required skills:
- Basic experience with Salesforce CRM
- Strong project coordination and organizational skills
- Excellent written communication skills (emails, Slack updates, customer approvals)
- Strong Excel/Sheets proficiency
- Experience with data cleanup, auditing, and maintaining accurate records
Preferred skills:
- Experience with or exposure to ReferenceEdge
- Understanding of customer advocacy/reference programs
- Experience coordinating approvals and stakeholder workflows
- Event or speaker coordination experience
- Exposure to PR or media relations workflows
- Familiarity with data, SaaS, or enterprise tech terminology (MDM, AI, data governance, etc.)
If you are interested in hearing more about the position, please respond to this posting with your resume attached. Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-SM2