PAY: $50-53/hour W2.
This is a PART TIME contract role (10-15 hours/week), 100% remote.
W2 Candidates only
Responsibilities
This is a PART TIME contract role (10-15 hours/week), 100% remote.
W2 Candidates only
Responsibilities
- Maintain and troubleshoot existing platform integrations within Salesforce Marketing Cloud (SFMC)
- Support the development and deployment of new integrations as needed
- Diagnose and resolve integration failures, data flow issues, and API-related errors
- Document integration configurations and changes for team knowledge continuity
- Execute security updates and patches across the SFMC platform in alignment with internal security policies
- Ensure platform configurations adhere to Salesforce security standards and best practices
- Support audit preparation and remediation activities as needed
- Assist with OKTA identity and access management related to the SFMC platform
- Troubleshoot SSO, provisioning, and authentication issues for Marketing Cloud users
- Coordinate with the internal Identity & Access Management team on escalations
- Identify and implement opportunities to improve platform performance, reliability, and maintainability
- Review and optimize data extensions, automations, and sending configurations
- Provide recommendations for long-term platform health
- Actively monitor and respond to inbound requests for SFMC support submitted via the Slack support channel
- Triage, prioritize, and resolve SFMC-related tickets in a timely manner
- Maintain clear communication with requestors throughout the ticket lifecycle
- Escalate complex issues appropriately and document resolution steps
- 5+ years of hands-on experience with Salesforce Marketing Cloud
- Strong proficiency in SFMC core features: Email Studio, Journey Builder, Automation Studio, Contact Builder, and Data Extensions
- Experience with platform integrations (REST/SOAP APIs, Marketing Cloud Connect, etc.)
- Familiarity with OKTA or similar SSO/identity management platforms
- Solid understanding of email deliverability, data hygiene, and compliance best practices (CAN-SPAM, GDPR)
- Ability to work independently, manage a ticket queue, and prioritize competing demands
- Strong written and verbal communication skills
- Salesforce Marketing Cloud certification (Consultant or Developer)
- Experience supporting enterprise-scale SFMC implementations
- Familiarity with Salesforce's internal tooling and processes
- Prior contractor or consulting experience in a fast-paced marketing technology environment