Customer Service Coordinator
Pay: $21-$20
Duration: 6 mo with possibility for extension
Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office, 2 days remote
Qualifications:
Education: HS diploma or equivalent (required); Associates in business (preferred)
Experience: 3-6 years experience with data entry and customer service (required); SAP experience (preferred)
Key Responsibilities:
• Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
* Maintain attention to detail with order entry and updates.
• Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
* Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
* Maintain professionalism while working on a fast-paced team with very specific service level agreements.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy #LI-SL1
Pay: $21-$20
Duration: 6 mo with possibility for extension
Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office, 2 days remote
Qualifications:
Education: HS diploma or equivalent (required); Associates in business (preferred)
Experience: 3-6 years experience with data entry and customer service (required); SAP experience (preferred)
Key Responsibilities:
• Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
* Maintain attention to detail with order entry and updates.
• Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
* Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
* Maintain professionalism while working on a fast-paced team with very specific service level agreements.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy #LI-SL1