Technical Communications Specialist II

Position Overview

The Technical Communications Specialist II is responsible for developing and delivering technical publications that support the safe and effective use, servicing, and compliance of products. This role works cross-functionally to create high-quality documentation, ensuring adherence to regulatory and quality standards.

Key Responsibilities

• Develop, write, edit, and proofread technical documentation including manuals, labeling, instructions for use (IFU), and digital content
• Manage document review and approval processes across cross-functional teams
• Gather and organize technical information from SMEs and multiple internal/external sources
• Ensure documentation meets regulatory, quality, and style standards
• Support verification and validation (V&V) of publication effectiveness
• Follow change control procedures and maintain document accuracy
• Analyze and recommend improvements to documentation scope, format, and usability
• Track project timelines and escalate risks or delays as needed
• Investigate and resolve customer complaints related to documentation
• Collaborate with internal stakeholders and external vendors (illustrators, translation, print/media)
• Participate in special projects and additional duties as assigned

Key Stakeholders

Internal:
R&D, Technical Support, Regulatory Affairs, Quality & Compliance, Product Management/Marketing, PMRM, IT

External:
Illustrators, Translation Vendors, Print/Media Vendors, OEMs

Qualifications

• HS Diploma required. Associate’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering, or related field strongly preferred
• Minimum 3+ years of technical writing experience
• Experience working cross-functionally with engineering, regulatory, quality, and leadership teams
• Strong written and verbal communication skills
• Ability to manage multiple projects in a fast-paced environment with tight deadlines
• Proficiency with:
  • HTML, XML, DITA
  • Adobe FrameMaker
  • Microsoft Office Suite
  • Topic-based authoring / online documentation

Preferred Qualifications

• Bachelor’s degree
• Experience in a regulated environment (medical device, pharma, etc.)
• Familiarity with content management systems (CMS) and CSS
• Knowledge of JavaScript and animation tools
• Experience with translation/localization workflows
• Website design/authoring experience

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.