The Fountain Group is currently seeking a CRM Campaign Operations Project Manager for a prominent client of ours. This position is located in Mettawa, IL. Details for the position are as follows:
HCP CRM Campaign Operations Project Manager
Assignment Length: 1 Year Contract
Pay Range: $50–$58/hr
Location: Mettawa, IL (Hybrid – 3 days onsite)
Onshore Position
Overview
We are seeking an experienced HCP CRM Campaign Operations Project Manager to support CRM/email marketing execution within a dynamic pharmaceutical environment. This role will focus on executing 1:1 HCP marketing campaigns, managing cross-functional projects, analyzing CRM data, and supporting campaign optimization.
Ideal candidates will bring 3–5+ years of CRM/email marketing experience, strong client/project management skills, and familiarity with pharma processes (including Med/Reg review).
Top Required Skills & Experience
Job Description
As part of the company's Digital Lab, the HCP CRM Campaign Operations Project Manager is responsible for day-to-day project oversight, stakeholder coordination, and continuous improvement of HCP CRM campaigns. This role reports to the Associate Director, Campaign Operations.
Key Responsibilities
Qualifications
HCP CRM Campaign Operations Project Manager
Assignment Length: 1 Year Contract
Pay Range: $50–$58/hr
Location: Mettawa, IL (Hybrid – 3 days onsite)
Onshore Position
Overview
We are seeking an experienced HCP CRM Campaign Operations Project Manager to support CRM/email marketing execution within a dynamic pharmaceutical environment. This role will focus on executing 1:1 HCP marketing campaigns, managing cross-functional projects, analyzing CRM data, and supporting campaign optimization.
Ideal candidates will bring 3–5+ years of CRM/email marketing experience, strong client/project management skills, and familiarity with pharma processes (including Med/Reg review).
Top Required Skills & Experience
- CRM/Email Marketing Experience – preferably within pharma/biotech; familiarity with Med/Reg processes and systems (Veeva PromoMats a plus).
- Account/Client Management – strong communication, presentation skills, stakeholder management.
- Data & Insights – experience pulling CRM data and driving strategic recommendations.
- Project Management Tools – SmartSheet or Asana experience.
- Agency Experience – preferred but not required.
Job Description
As part of the company's Digital Lab, the HCP CRM Campaign Operations Project Manager is responsible for day-to-day project oversight, stakeholder coordination, and continuous improvement of HCP CRM campaigns. This role reports to the Associate Director, Campaign Operations.
Key Responsibilities
- Oversee day-to-day management of medium to highly complex CRM brand engagements.
- Develop project plans, status reports, and lead weekly meetings to ensure flawless and on-time execution.
- Learn brand/therapeutic area needs and operate as a knowledgeable CRM partner.
- Work cross-functionally with internal teams and agencies to manage project development and implementation.
- Continuously review campaign performance to identify optimization opportunities and communicate insights.
- Maintain project documentation including timelines, proofing checklists, and status updates.
- Identify risks/issues and develop mitigation plans.
- Partner with agency and internal teams to capture requirements and ensure compliance with processes (metadata, approvals, data validation).
- Document and manage all change requests; assess timeline and resourcing impacts.
- Support the creation of quarterly campaign audits and performance SLAs.
- Monitor campaign performance and proactively recommend improvements to drive engagement.
- Participate in planning cycles with brand and omnichannel teams; manage resources accordingly.
- Prepare clear, concise communications including quarterly business reviews.
Qualifications
- Bachelor’s degree in Business, Marketing, or equivalent experience.
- 3–5 years of CRM, database marketing, email marketing, digital or 1:1 marketing experience.
- Minimum 3 years of client service, account management, or response management experience.
- Pharma/biotech or HCP marketing experience strongly preferred.
- Digital/interactive agency experience a plus.
- Ability to manage multiple projects in a fast-paced environment.
- Strong written, verbal, and interpersonal communication skills.
- Analytical skills to identify trends, insights, and optimization opportunities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Solution-oriented, proactive attitude and strong attention to detail.
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