Location: Remote – MUST be able to work EST hours (8:00am – 5:00pm)
Salary Range: $30 - $34/hr
One year assignment on W2 with a high possibility for extension of up to two years based on performance and budget.
This role is responsible for managing the full membership life cycle for Large Organized Customers (LOC) by leveraging the Model N Revenue Manager platform and related reporting tools. It involves independently creating, maintaining, and validating membership affiliations, eligibility status, and master data to ensure accuracy, compliance, and synchronization across systems such as SAP iShift, MicroStrategy, and other boundary platforms. The position serves as a key liaison between internal teams and external customers, resolving inquiries, addressing discrepancies, and supporting contracting and account management needs. With a strong emphasis on data integrity, compliance (including SOX and Government Pricing), and collaborative problem-solving, this role ensures that membership processes operate smoothly, accurately, and in alignment with business and audit requirements.
• Bachelor's degree required.
• Change and growth mindset with high degree of independence and adaptability to changing environments.
• Critical thinking and problem-solving mindset.
• Strong analytical thinking, Advanced Excel, and implementation skills.
• Excellent written/oral communication skills. Ability to communicate effectively and professionally.
• High level of attention to detail and accuracy.
Years of Experience: 1 - 3 Years
• Model N, Revenue Manager, and SAP iShift experience preferred.
• Experience in Contracting, Membership or Pricing preferred.
• Utilize Model N Revenue Manager to Maintain the Membership Life Cycle of Large Organized Customers (LOC). This includes contract membership activities surrounding new eligibility and continued maintenance such as movement, additions, and deletions.
• Works independently with Revenue Manager platform to create and manage membership affiliations and eligibility status for both direct and indirect customers.
• Processes Master Data requests within SAP iShift according to business rules for Vaccines accounts.
• Resolve membership affiliation and inquiries from account management teams.
• Monitor Revenue Manager platform and boundary systems to confirm data accuracy.
• Responsibility for managing daily business tasks and processes with internal/external key stakeholders.
• Access and process data within reporting tools, including Revenue Manager, MicroStrategy, and boundary systems.
• Communicate and resolve membership discrepancies with internal and external customers; resolve inquires, maintain synchronization and integrity of membership.
• Create, maintain, and support a collaborative environment with external customers and internal business partners.
• Responsible and accountable for data compliance activities within membership and the oversight and execution of applicable processes and business decisions to achieve compliance.
• Ensure accurate and up-to-date membership files are retained according to audit/compliance requirements.
• Support and collaborate with the Account Management team regarding contracting and membership processes.
• Proactively collaborate with internal teams and external customers to harmonize membership processes, resolve issues, and address business challenges.
• Comply with SOX and Government Pricing P&Ps.
• Support and follow all SOP documentation guidelines, compliance, and auditing processes.
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