Currently I have an opening for a Hospitality Ambassador located in South San Francisco, CA. Details for the position are as follows:
Job Description:
Job Description:
- The role of the Hospitality team is to deliver value-added operations, programs, and services that are laser-focused on enhancing the daily experience of our workforce and guests.
- The contract Hospitality Ambassador is a position within Site Services that will play an essential role in this mission by serving as the first point of contact in lobbies and delivering a consistently exceptional and exceptionally consistent service experience reflective of our role as the world’s leading biotechnology company.
- Deliver a consistently exceptional and exceptionally consistent Hospitality experience that delights the workforce and visitors, and reinforces we care about serving their unmet needs.
- Serve as the single point of contact for lobbies, which are intended to serve as hubs for information, philanthropy, and community.
- Champion change to help the Hospitality team reach new heights.
- Handle all guest and employee interactions with the highest level of professionalism and hospitality mindset to ensure we are always exceeding expectations.
- Processing vendor deliveries, personal items, catering and accommodating special requests whenever possible. In addition, it is expected that Ambassadors will resolve all customer inquiries, issues, or concerns promptly and graciously.
- Maintain a close partnership and strong communication with Security colleagues to ensure we are protecting our people, products, and pipeline.
- Ensure all outlined security processes are followed, with all guests properly signed into the Visitor Management System, security badges assigned as needed, and prompt notification to employee hosts of arriving visitors, candidates, and other guests.
- Provide excellent customer service over the phone to support our corporate call center as needed.
- Oversee and execute day-to-day partner and Hospitality programs, such as parking placards, Clipper Cards, transportation, and amenity services.
- Bachelors degree required with experience in a hospitality setting – front desk, receptionist, concierge, hostess, etc.
- Comfortable using Microsoft Office and Google Suite.
- Pay: $29-37 hourly, depending on experience level
- Onsite, M-F, 7am-4pm OR 8am-5pm (Every-other Thursday, team meeting from 6-6:30pm)
- 6-month contract with potential for extension/conversion