Contract of 1 year, open to extensions. Pay range is 44-48/hr.
Fully Remote.
Job Description:
- In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.
Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline, and budget. - Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact.
- Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones, and ensuring project deliverables are completed on time and to standard.
- Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives.
- Assemble and co-ordinate the internal, extended, and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives.
- Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams.
- Proactively manage changes in project scope, identify potential risks and devise contingency plans.
- Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates.
Qualifications:
- Background in Customer Success, Sales, & Project Management (timelines, budgets, change mgmt. etc).
- Needs experience in pre or post sales.
- Ability to use Google Suite i.e., Google Sheets.
- Experience with project management tools such as Jira, Airtable, etc.
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