We are a national staffing firm and are currently seeking a HR Service Center Representative (remote) for a prominent client of ours. This position is located in Framingham, MA (remote) Details for the position are as follows:
If you are interested in hearing more about the position, please respond to this posting with your resume attached
- $22hr based on previous experience.
- This is a remote position. 9-5pm shift
- 5+ month contract - (potential to extend or convert based on performance & budget).
- Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with organization, State, and Federal guidelines.
- Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system.
- Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting a good level of customer service.
- Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution.
- Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).
- Assists Associates and Managers navigating through HR systems.
- Document summary details of calls and processing in case management system.
- Escalates/partners on complex issues as required.
- Complies with all business, state, city, and federal regulations including ERISA and legislative Sick Policies.
- Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
- Cross-trains to support business needs.
- Performs accurate and timely processing of HR transactions in HCM system.
- Performs special projects as assigned.
- Primary contact for HR Regional Office and Distribution Center HR administrators.
- Responds to email inquiries.
If you are interested in hearing more about the position, please respond to this posting with your resume attached