PAY: $38-41/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
100% remote role, no expectation of onsite work, can sit and work from any time zone.
This role is only open to W2 Candidates. C2C and 1099 are not possible/
Description
- Seeking an Integrations Technical Specialist to provide high-touch, partner-facing technical support for Drive merchant and partner integrations.
- This role will act as both a technical troubleshooter and solutions partner, joining live partner calls, diagnosing complex issues, and executing configuration and onboarding tasks that fall outside the scope of standard support.
- Your work will be critical to improving SLA performance, reducing backlog, and maintaining partner trust.
Key Responsibilities
- Investigate and resolve operational escalations, including order failures, address parsing issues, and configuration mismatches.
- Reduce escalation rate to Technical Account Management team (TAM) by directly handling technical support scenarios that don’t require engineering intervention.
- Strategic Partner Support Join partner calls to troubleshoot real-time onboarding and integration issues.
- Own and resolve high-touch onboarding blockers (e.g., SSOB issues, spreadsheet tracker fixes, migration setup).
- Assist partners with V1 > V2 migration scoping, build, and launch.
- Certify and launch new Drive merchant/partner integrations sourced by Product Partnerships or SMB teams.
- Perform ad hoc updates to developer documentation, wikis, and configuration settings.
Skills & Qualifications
- 2+ years experience in API-based integrations or technical partner support.
- Proven ability to work directly with external partners in a technical or integration support capacity.
- Strong communication skills – able to translate between technical and non-technical audiences.
- Hands-on experience with API troubleshooting, data triage, and runtime/configuration changes.
- Comfortable joining partner calls to troubleshoot live issues.
- Experience with tools like GitHub, Jira Basic proficiency in data analysis tools (SQL is a plus).
- Strong organizational skills; able to manage multiple concurrent priorities.
Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
3407 W Martin Luther King Jr. Dr. Tampa, FL 33607
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”