Hello,
My name is Shannon, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Events Manager for a prominent client of ours. This position is located in South San Francisco, CA. Details for the position are as follows:
Job Description:
Duration: 6 months
Pay: $44.86/hr.
This position will report directly to the Sr Manager of Onsite Events and Experiences within the Business Services team, a Site Services organization department. The person in this role must instill a spirit of service, gratitude, and community within Genentech.
Job Duties/Responsibilities
Provide internal and external stakeholders with information regarding department processes and requirements.
Work collaboratively and effectively and maintain rapport with Event Hosts and all internal and external stakeholder groups.
Provide support by performing administrative and process-related tasks. Prepare reports by collecting, analyzing, and summarizing information.
Partner closely with our AV teams to ensure the client's AV needs are understood, communicated to AV Operations, and appropriately executed.
Prepare room diagrams, photos, and facility insights and distribute them to service teams accordingly.
Create and maintain detailed event documentation for each booking.
Effectively communicate verbally and in writing with all levels of associates, clients, and all Genentech departments in an attentive, friendly, courteous, and service-oriented manner.
As required, recommend and coordinate with third-party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc.).
Competencies Identified for Success:
Exceptional communication skills. Ability to clearly articulate the brand and services in a way that resonates with key stakeholders and external partners. Ability to frame and deliver communications with insights from data.
Passion for creating exceptional customer experiences. Successfully developed and realized high-impact, innovative offerings that engage the workforce while driving value for our investment. Brings sufficient technology savvy to leverage various channels to share information, connect end users, and build the brand.
Excellent planning and prioritization skills with the ability to multitask and adapt. Able to synthesize large amounts of information and deliver results in a dynamic environment.
Disciplined, organized, flexible, and collaborative team player
Strong problem-solving, critical thinking, and decision-making skills. Attentive to detail and accuracy
Qualifications: Education, Experience, Knowledge, and Skills: (Minimum requirements)
Bachelor's Degree or higher education or equivalent experience
At least three years of experience working directly in hospitality or customer-focused roles delivering programs/services.
Experience in a corporate environment, creating fantastic employee experiences. Excellent written and face-to-face/phone communication skills
Strong time management skills coupled with efficient/effective multi-tasking
Proficiency working in help/service ticket management process/workflow systems
Ability to become proficient in internal policies, guidelines, and department SOPs