The Fountain Group is currently seeking a Laboratory Instrument Support Engineer for a prominent client of ours. This position is located in Pasadena, CA. Details for the position are as follows:
Job Description:
- Summary:
- The purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare.
- With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.
- Our Support Engineer is responsible for maintaining a high standard of professional customer support.
- In this role, the Support Engineer will act as the face for the company, making sure our customer needs are met in a timely and efficient manner.
- Job Responsibilities:
- Install, maintain, validate and repair, and/or multivendor instrumentation at customer sites with best-in-class service.
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
- Deliver customer familiarization for instrument operation and maintenance.
- Communicate service offerings including training, support, software, laboratory services products and field upgrades.
- Partner with our customers to understand their analytical workflow and applications.
- Support your Team
- Support the local instrument sales representative(s) to help secure new instrument orders.
- Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts.
- Display exceptional written and verbal communication skills and actively interface with peers and customers.
- Develop organizational awareness of other functional groups and product lines.
- Drive Organizational Growth:
- Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards.
- Contribute to account profitability through efficient execution and service delivery.
- Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
- Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance value proposition to the customer.
- Enhance product quality by proactively reporting improvement opportunities via the quality notification process.
- Seek higher level certification through participation in company sponsored training & development offerings.
- Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
- Working Environment:
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the time
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
- Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
Qualifications:
- Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience
- LIQUID CHROMATOGRAPHY: hands-on instrumentation / preventative maintenance / repair / troubleshooting / tinker around to ensure working properly
- 2+ years Liquid Chromatography instrumentation (type/brand of equipment: Agilent, Waters, Shimadzu, etc.)
- Ability to take apart & put together LC machine is sought after
- Ability to tinker around with various instrumentation would be great
- Previous biotech companies as an engineer / field service engineer or similar would really stand out
- Agilent certification is highly desired
Please Note:
- 100% onsite Lily location in Pasadena – 15/20 minutes from downtown LA – parking around site is difficult, $6 per day for long term lots. (not reimbursed)
- Potential for 1 day per week Remote, for documentation work
Compensation: $30-48 per hour depending on education n experience
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