We are a national staffing firm and are currently seeking a HR Service Representative for a prominent client of ours. This position is Fully Remote. Details for the position are as follows:
Job Description:
- Pay: $19.05/hr to start!
- 3-month assignment with possibility for extension based on performance and budget.
- Shift: Monday-Friday 12:00pm-8:00pm Remote!
- Primary responsibility includes responding to inquiries regarding HR policies, procedures, and leaves of absence through multiple communication channels (phone, email, dashboard reports), while accurately documenting case details in the Service Now case management system.
- Additional duties involve ensuring compliance with company, state, city, and federal regulations (such as FMLA, state disability, family leave, ERISA, and Sick Policies) and administering leaves of absence accurately and promptly.
- Other key responsibilities include leveraging internal resources to enhance knowledge of HR Shared Services, cross-training to support business needs, and assisting with special projects as assigned.
- High School Diploma or GED is required.
- Minimum of 1 year of experience in a human resources role is essential.
- Strong background in customer service is a must.
- Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook, is required.
- Proficiency with HR systems, policies, and procedures is preferred.